The vast majority of our phone calls are more quickly answered by our FAQ section or via email. These calls make it hard for us to focus on helping customers in store. If you were in-store getting helped, would you want the sales associate to have to stop working with you, often multiple times, so they could answer a phone call?
We have also learned that for really tough questions, phone calls are a bad medium for contact, as we can’t share product links or pictures over the phone. These types of questions are more easily answered via email, and gives our sales team time to do the research before giving you an answer.
Often times when we are in contact with a customer and the situation is complex, we will reach out via phone call. If you have feedback or questions you can reach us using our contact page.